ABOVE AND BEYOND

Phil provided amazing customer service. He arrived within 15 minutes, when the estimated wait was nearly two hours, and was incredibly friendly and accommodating. An experience that truly went above and beyond. –Lily E.

REASSURING VOICE

Thank you so very much to Melissa. I walked in feeling like a mess, convinced I had been scammed. Melissa took the time to look into everything and confirm that all was well. That is great team leadership, and I am so grateful. –Jenna R.

KEEP LAUGHING

The agent who helped me was an absolute pleasure — knowledgeable, warm, and we even kept each other laughing. It was clear she genuinely loves what she does. –Kathleen K.

EXCEPTIONAL DILIGENCE

Lynn took her time and worked through three different scenarios to find the best price and coverage for our out-of-country medical insurance. Truly exceptional service. –George H.

AIRBUS ALL THE WAY

I would like to acknowledge Sarah from the reservations and sales team at Niagara Airbus. Sarah went above and beyond to reassure us and confirm our transfers to and from our accommodation in Niagara Falls. Sarah was so friendly and helpful that we felt comfortable asking her about a day tour, and she arranged this for us. We appreciated her time and effort in doing so.

Sarah is to be highly commended for her friendliness, kindness, knowledge, efficiency and support, and we can’t thank her enough for the help in the arrangements that she provided. You have a great staff member there who is to be commended. –Jacinda M.