Spotless Service Record

LOOKING FOR A RELIABLE MECHANIC? In every issue, we spotlight a member of the CAA Approved Auto Repair Services™ (AARS) program. To qualify, companies must have been in business for at least two years and offer quality service at a fair price. They provide exclusive perks and benefits for Members, includ- ing a one-year warranty on parts and labour, and you earn three percent in CAA Dollars® on the total invoice amount (before taxes for parts and labour). This issue, get to know Spotless Auto Services. Customers love the staff at Spotless Auto Services so much that some even invite employees to celebrate major life events — even funerals. “This may sound unusual, but it speaks to the relation- ships we have built,” says manager Manuel “Manny” Baiao. “There’s a real sense of community here in Niagara and we love being a part of that.” Staff at Spotless are on a first-name basis with most clients, he says, and they feel more like family than customers. It’s the shop’s commitment to clients that truly sets them apart, Baiao explains. “It’s about more than just money — it’s about building trust and meaningful connections, We take pride in maintaining these relationships, making each client feel valued and supported every time they come in.” Spotless even offers complimentary oil changes for clients going through difficult times and provides full engine shampoos and shines for those with large bills. They also check air pressure and conduct small service checks for free. “These [little] touches are our way of showing appreciation,” Baiao says, “and going that extra mile to ensure clients feel looked after.” CAA