MEMBERSHIP
Member Stories
Take care of your car and home. | PHOTO: IJEAB/ENVATO
GOT YOU COVERED
Today, I sat with Inara to get a quote for both car and home insurance. She was good enough to take me despite being close to closing time. She was thorough, kind, informative and transparent, taking the time to ensure I understood the policies. At no time did I feel rushed or pressured. The rates were great, especially with a membership, and her sense of humour made the process feel much less dry! I hate paying for insurance, but hey, overall the experience was lovely! –Natalie B.
GET YOUR MOTOR RUNNING
I was stranded with two motorcycles, and Devon was fast, efficient and extremely kind! He was very gentle with the motorcycle when loading and offloading. He helped me take it apart to get to the battery, and he jumped it back to life! I never ever regret my CAA membership because of the quality of their customer service, and the drivers are beyond helpful.
–Kailey S.
“I never ever regret my CAA membership because of the quality of their customer service and the drivers are beyond helpful.”
TICKED ALL THE BOXES
Kendra was amazing. Thank you for all your help with our trip to Florida. She followed up with our Mears transportation, helped book a surprise trip to Universal for the kids and even helped with our Park’N Fly. She had great communication skills and was never hesitant to call and get the answers. Strongly recommend for anyone thinking of booking a trip through CAA. –Frank C.
YOU ARE MY SUNSHINE You are always so welcoming, cheerful, and totally professional. Thanks very much for your help today. CAA membership is well worth every penny of membership dues, and we’re grateful you’re there! –Robert T.
PENNY FOR YOUR THOUGHTS
I wanted to take a moment to personally thank Penny from the Welland branch for her exceptional service during my recent interaction; her level of care, professionalism and understanding truly stood out. Penny, your patience, attention to detail and willingness to go above and beyond to resolve my issue were sincerely appreciated. I was especially impressed by how clearly you communicated the steps involved and your proactive follow-up to ensure everything was handled smoothly. It’s rare to come across someone as dedicated and empathetic as you, and I felt truly valued as a customer. Thank you again for making what could have been a stressful situation so much easier to navigate. –Dyahna R.
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